Who is eligible to participate in the scheme?
Customers and Employees of Stapleton’s (Tyre Services) Ltd are eligible to be part of the programme, please use contact us to request more information.
What happens if I am no longer a Stapleton’s customer or I leave employment?
If you are no longer a Stapleton’s (Tyre Services) Ltd customer or leave employment, you will no longer be eligible for the programme. Your points balance will be discarded and you will no longer be able to access Stapleton’s Rewards.
I’ve forgotten my password; what do I do?
If you have forgotten your password, please go to the login page and click on ‘Forgotten Password’. Enter the email address registered to your account and you will then receive an email with a link to reset your password. Please check your junk and spam folders for this email and use the password reset link within the 24 hours.
When resetting your password, please ensure to follow the below criteria otherwise this will not be accepted:
Minimum of 8 characters
At least 1 uppercase character
At least 1 lowercase character
At least 1 number
At least 1 symbol (please note that. and - are not classified as symbols on the system so please avoid using these)
Do points have a monetary value?
No, points do not hold any monetary value.
Can I buy additional points?
Additional points cannot be purchased. Only points awarded through your rewards programme can be used to place orders for products within your current points balance.
Can I transfer points to another participant’s account?
Points are awarded to individual accounts and can only be redeemed by the intended recipient. You cannot transfer your points to another participant of the rewards programme.
Is there a time limit to use my points?
You have 12 months from the date that your points are awarded to redeem these. Any unspent points will expire after 12 months and will be removed from your balance.
Making a transaction within a 12 month period of your points balance being awarded will retain any unspent points.
For any queries regarding Stapleton’s Rewards that are not related to a reward order, please use the Contact form.
I have a query about Continental or Michelin merchandise?
For any queries regarding Continental products or orders, please contact us.
For any queries regarding Michelin products or orders, please contact us.
Can I change my delivery address after placing an order?
Providing that your order has not yet been dispatched you can request any delivery amendments to your order. Orders can sometimes be dispatched the same day so please contact us as soon as possible to request your delivery amendments.
Please note that any amendments or correction you request for an order that has already been dispatched may incur additional fees. These fees will either be deducted from the balance on your reward account or invoiced to you directly for payment.
Can I add any additional information when placing an order?
When placing your order, you can enter additional information such as personalisation in the extra text box provided on the order page.
Please note that while all efforts are made to ensure that your request is carried out, there may be occasions when this cannot be applied to your order.
How do I find out about a previous order/s I have placed?
Your order history will show in the ‘My Account’ section of your account located on the homepage. If you need any further help on a previous order placed please contact us with your order number and product name and our team will be able to assist you further.
Please note that we are unable to assist with any gift card or eVoucher queries that are older than 3 months. Please ensure to contact our team before this time if you have any gift card or eVoucher queries.
What if I accidently provide the wrong delivery address?
If you have provided incorrect delivery information, please contact us as soon as possible with the correct details. Our team will try their best to update the address if your order has not yet been dispatched. This however cannot be guaranteed and if your order has been dispatched you may be charged additional fees to correct this.
When placing an order, please ensure you check your delivery details carefully and update these before you place your order if needed. If your reward is to be delivered to a company address, please ensure to include the company name and building name / number in Address Line 1.
The product is out of stock; when will I be able to order this?
If a product is showing as out of stock, our supplier unfortunately does not currently have this item available to ship straight away. As soon as stock is secured, the item will become available to order. The product description will show any expected availability dates, otherwise we would suggest checking the reward catalogue frequently for any updates on specific items that are out of stock.
Can I order something that is not in the reward catalogue?
Your points can only be redeemed for items that are available in the reward catalogue and you cannot use your points to purchase items from stores or retail websites.
What is the Stapleton’s Rewards Prepaid Mastercard ®?
The Stapleton’s Rewards Prepaid Mastercard is a flexible Chip and PIN prepaid Mastercard issued to eligible Stapleton’s Rewards participants.
Can I use my Stapleton’s Rewards Prepaid Mastercard as a credit card?
No. The Stapleton’s Rewards Prepaid Mastercard carries a variable amount of money based on the amount loaded onto your card. Each time you use the card to buy something, the purchase amount is deducted from the available balance.
Will I need to agree to any terms and conditions to use my Stapleton’s Rewards Prepaid Mastercard?
To use your Stapleton’s Rewards Prepaid Mastercard you will need to accept the Terms and Conditions set by the issuing bank when creating your online card account.
Issuing statement.
Use your card everywhere Mastercard is accepted. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Cards provided to EEA residents are issued by Transact Payments Malta Limited and cards provided to UK residents are issued by Transact Payments Limited pursuant to licences by Mastercard International.
Transact Payments Malta Limited is duly authorised and regulated by the Malta Financial Services Authority as a Financial Institution under the Financial Institution Act 1994. Registration number C 91879. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission.
Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Please note that prepaid cards are subject to expiration, so pay close attention to the expiration date of the card.
To receive a Stapleton’s Rewards Prepaid Mastercard, redeem a value of your Stapleton’s Rewards points against the card in the rewards store and you will initially receive a digital token. From there you will then need to redeem your token at https://www.my-rewardcard.com to order or load your card with points requested.
How do I request a Stapleton’s Rewards Prepaid Mastercard token?
Log onto your Stapleton’s reward account. Select the Stapleton’s Rewards Prepaid Mastercard®
Order or load your card in multiples of £10. You will receive one token for the full value of your order e.g., quantity of 5 x £10 = £50 token.
Within 48 hours you will receive an email from notification@my-rewardcard.com containing your token.
Use the instructions in the email to redeem your token and order your card. If your token or card value exceeds £150 you will need to complete cardholder verification to access your funds.
Order your card to a suitable address.
You will receive an email once your card has been posted and this should arrive within 21 postal days.
Does my token expire?
Yes. Your token expires within 3 months of issuance so please redeem your token at the earliest opportunity.
What do I do if my token expires?
Please contact cardholder services for help.
How do I add credit to my Stapleton’s Rewards prepaid Mastercard?
Select “Order your card” from the rewards catalogue
IMPORTANT - You will need to enter the same email address you used to order your first prepaid card token to allow you to redeem your digital token.
If you provide an incorrect or different email address, you may experience problems loading your card.
You will receive one token for the full value of your order e.g., quantity of 5 x £10 = 1 token with a balance of £50.
Follow the link on the email to redeem your token and add the card load to your current card balance.
You must have the CCV code on the back of your physical card to be able to load your card.
I have not received my Stapleton’s Rewards prepaid Mastercard token.
Tokens are typically sent within 48 hours of your order. If you have not received your token within 5 working days of redeeming your points, please use the contact us form to request help.
Why do I need to submit my date of birth and residential address?
This is a policy implemented by financial institutions across the UK to comply with legal requirements to actively monitor and report suspicious card activities.
This is in place to protect cardholders by attempting to reduce targeted attacks to illegally use card funds, including the use of fictitious names.
How does this cardholder verification process work?
The payment platform initiates a KYC (Know Your Customer) check on customers redeeming their Stapleton’s Rewards prepaid Mastercard® token, to order a reloadable card, tracked by their email address.
An identity verification pop-up will appear.
To claim a payment (and any future payment), the customer must provide at minimum their full name, primary residential address, and birth date.
The customer may choose to provide the required information at the time they are prompted or may return later to provide the information and proceed with the verification process. However, they will not be able to access these funds or future payments until they’ve provided the information and cleared the KYC check.
What happens if I am not instantly verified?
Once the customer submits the required information, their identity will be checked almost instantly.
If the customer is verified, they can order their card and access their funds.
If the KYC check requires further review (e.g., the system is unable to validate the customer’s information), the program manager may reach out to the customer within 5 business days to validate the information.
If the KYC check is unable to validate a customer’s information, the customer will be unable to access funds from their current or future payments until their account is verified.
Once a customer is verified, they can order their card and claim current and future payments.
If customers are unable to access their funds after 5 business days, they can reach out to the card team on +44 2035142425 for help.
What happens if I do not submit my date of birth and residential address?
You will not be able to order or use your card until you have provided this information.
Why do I need to select a security question when registering my Stapleton’s Prepaid Mastercard account?
This is required as a security check if you forget your login details. Please ensure your answer is memorable.
Once I have redeemed my token and ordered my Stapleton’s Prepaid Mastercard when will I receive it?
Your card will be posted to your chosen address within 5 days. You will receive an email with your posting date.
Once posted, your card will typically arrive within 21 postal days.
Why does it take up to 21 postal days for my Stapleton’s Prepaid Mastercard to arrive?
Your card will be posted from the USA, and this is the expected guidelines for delivery. Your card cannot be tracked and is sent by standard post.
I have not received my Stapleton’s Prepaid Mastercard after 21 days of the postal date.
Contact cardholder services or call the number on the back of your card (+44 2035142425) for help (calls are free and lines open 24/7).
I have forgotten my username for my Stapleton’s Rewards Prepaid Mastercard account.
Contact cardholder services or call the number on the back of your card (+44 2035142425) for help (calls are free and lines open 24/7).
I have forgotten my password for my Stapleton’s Rewards Prepaid Mastercard account.
Click Forgot your Password? You will be asked for your username and the answer to the security question you entered when you first ordered your card.
I have forgotten my security answer for my Stapleton’s Rewards Prepaid Mastercard account.
Contact cardholder services or call the number on the back of your card (+44 2035142425) for help (calls are free and lines open 24/7).
What do I need to do if my personal details change?
You can change the following information from within the ‘My Profile’ area of your card account.
Postal address
Email address
Mobile
Password / security question
You cannot amend your username
How do I retrieve my Stapleton’s Rewards Prepaid Mastercard PIN?
Once you have received your card you can either log into your card account to view this online or call the number on the back of your card (+44 2035142425) to hear this over the phone (calls are free and lines open 24/7).
To view online.
Log into your card account
On the page displaying your card details click ‘Manage details’
Click ‘Manage PIN’ and it will display straight away
Please try and remember your card PIN. (You should keep it secret and not reveal to anyone.)
Can I change my Stapleton’s Rewards Prepaid Mastercard PIN?
It is only possible to view your PIN and you cannot change your PIN.
How can I check my balance and transactions?
Log into your card account to view this online or call the number on the back of your card (+44 2035142425) to hear this over the phone (calls are free and lines open 24/7).
I have not received a verification code when logging in to my Stapleton’s Rewards prepaid Mastercard account.
Verification codes are sent by email so check your spam folder for an email from notification@my-rewardcard.com.
If you still haven’t received the verification email you can contact cardholder services or call the number on the back of your card (+44 2035142425) for help (calls are free and lines open 24/7).
I’m having problems using my Stapleton’s Rewards Prepaid Mastercard or I’ve been told it’s blocked?
Contact cardholder services or call the number on the back of your card (+44 2035142425) for help (calls are free and lines open 24/7).
Is there a maximum balance for my Stapleton’s Rewards Prepaid Mastercard?
Yes. The maximum balance is £10,000.
Does my Stapleton’s Rewards Prepaid Mastercard have an expiry date?
Yes. Your card expires after 5 years. The expiry date will show on the front of your card, and you can also view this in your card account.
What happens when my Stapleton’s Rewards Prepaid Mastercard expires?
Upon expiration, your card is no longer available for use.
Your card will be automatically replaced if you meet all 3 of the following criteria
Card balance of £50 or more
Card transactions within the last 6 months of expiration
A card load within the last 3 months of expiration
Will I receive any fees when my Stapleton’s Rewards Prepaid Mastercard expires?
Yes. £2.95 per month, beginning on the 1st month following the card expiration date. Charges are made monthly until the balance is zero.
If your card meets the criteria for an automatic replacement these fees will not apply.
How do I request a replacement Stapleton’s Rewards Prepaid Mastercard?
Contact cardholder services or call the number on the back of your card (+44 2035142425) for help (calls are free and lines open 24/7).
Will I be charged for a replacement Stapleton’s Rewards Prepaid Mastercard?
Yes. You will be charged £10 for a replacement so always keep your card safe.
This charge will be taken from the balance on your card.
What happens if my Stapleton’s Rewards Prepaid Mastercard is lost or stolen?
We strongly advise you to report your card as lost / stolen as soon as possible to protect your balance.
Contact cardholder services or call +44 2035142425 for help (calls are free and lines open 24/7).
Can I use my Stapleton’s Rewards Prepaid Mastercard to make ATM withdrawals or obtain cashback?
No. You cannot use your card at an ATM or in-store to withdraw cash. Your card can only be used where the Mastercard Acceptance Mark is displayed. (Fees apply, please check Cardholder Agreement terms).
Can I use my Stapleton’s Rewards Prepaid Mastercard for online purchases?
Yes. You can use your card for shopping online, provided the internet site displays the Mastercard Acceptance Mark.
Can I use my Stapleton’s Rewards Prepaid Mastercard outside of the UK?
Yes. Your card can be used where Mastercard is accepted. You can use your card when you travel to a different country, but you may be charged a 2% conversion fee if the transaction is in a different currency.
What are the fees for using my Stapleton’s Rewards Prepaid Mastercard?
For a full breakdown please check the Cardholder Agreement terms.
Can I add my Stapleton’s Rewards Prepaid Mastercard to a mobile wallet?
No. It is not possible to add your card to a mobile wallet.
Can I link my Stapleton’s Rewards Prepaid Mastercard to my PayPal account?
No. It is not possible to add your card to your PayPal account.
Are there any circumstance where my Stapleton’s Rewards Prepaid Mastercard will not be accepted?
If the merchant displays the Mastercard Acceptance Mark and you have sufficient funds, then your card should be accepted.
The card cannot be used to pay at a fuel pump. To purchase fuel, you must pay for your purchase inside with the cashier.
Please check Cardholder Agreement terms for more information.
How do I cancel my Stapleton’s Rewards Prepaid Mastercard?
Contact cardholder services or call the number on the back of your card (+44 2035142425) for help (calls are free and lines open 24/7).
Check the Cardholder Agreement terms for more information.
What do I do if I do not recognise a transaction?
Contact cardholder services or call the number on the back of your card (+44 2035142425) for help (calls are free and lines open 24/7).
Check the Cardholder Agreement terms for more information.
How long will my reward take to deliver?
Delivery timescales can vary depending on the product type and supplier, therefore we would always suggest checking the item description for this information before placing your order.
Will I have to sign for my reward?
What if I’m not available to sign for my reward?
If for any reason you miss the delivery of a reward that requires a signature, the courier will leave details on how to re-arrange delivery or collect the item from your local depot.
Can I check the status of my order?
You can check the status of your order in the “My Account” area of your online rewards account. When an order is first placed it will show as “Pending”. Once our supplier acknowledges your order, this will update to “Processing” and means that the supplier is checking stock and arranging the dispatch. Your order will be set to “Dispatched” as soon as the order has shipped. If tracking is provided you will also be able to see these details on the order record and will receive an email to confirm dispatch.
Why has my reward not arrived?
Can I cancel my order?
* Please note that if your order has been dispatched but we have been able to stop delivery, you will not be refunded the original delivery amount for your order.
What if my reward is faulty on arrival?
If your reward arrives faulty or damaged, please contact us with your order reference and proof of damage / fault within 24 hours of delivery. Our suppliers are only able to replace damaged or faulty rewards if we are notified within 24 hours of the delivery date and any claims made outside of this period may incur additional fees, which will be deducted from your points balance or invoiced to you directly for payment.
Please note that if your product is returned for testing and no fault is found, you may be charged for the collection and reshipment fee to send the item back to you. Our supplier will not issue a credit for any products which are not found faulty.
What if my reward becomes faulty at a later stage?
If your reward develops a fault after 28 days of receiving, you will need to raise a claim directly with the manufacturers of the product to resolve this. Please contact us as soon as possible and our team will be happy to request a proof of purchase from our suppliers to assist you with your direct claim.
I have received the incorrect item, what can I do?
If you have received an incorrect item for your order, please contact us within 48 hours of delivery with your order reference and images of the product received. Our team will contact the relevant supplier to arrange collection and replacement of your order. We ask that you please do not open the incorrect item you have received if possible.
I’ve changed my mind; can I return my reward?
Please note that certain products are exempt from return such as personal accessories including but not limited to sunglasses and jewellery etc. Details will be provided in the product description so please make sure to check this before placing your order if in doubt.
Why has my gift card not been loaded?
Many of our gift cards are dispatched unloaded and we ask that you allow up to 24 – 48 hours from delivery for this to be activated. If, however you have tried to use your gift card after this time and have been advised by the retailer that the gift card has either a zero or incorrect balance, please contact us as soon as possible and our team can raise this with the relevant supplier.
You can also check the balance of some of the gift cards online or by calling the number provided on your gift card. If in doubt, please use these methods to check the balance on your gift card before use.
Additional delivery fees
